Refund & Return Policy

We accept return requests only if the following conditions are met:

• The return request is submitted within 7 days of receiving the product.
• The product is unused, unworn, and in its original condition.
• The product is returned with its original packaging, invoice, IGI certificate (if applicable), tags, and all accessories.
• The item has not been damaged, altered, resized, repaired, or modified after delivery.

Products that do not meet these conditions may not be eligible for return.

The following products are not eligible for return or exchange:

• Customized or personalized jewelry
• Made-to-order products
• Engraved jewelry
• Resized rings
• Special order items
• Gift cards or promotional vouchers
• Products damaged due to misuse, negligence, or improper handling

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If Approved

• Refunds will be processed within 7–10 business days.
• The refund will be credited to the original payment method used during purchase.
• Processing time may vary depending on your bank or payment provider.

Shipping charges, gift wrapping charges, and handling fees (if any) are non-refundable unless the return is due to our error.

We offer exchanges in the following situations:

• Wrong product delivered
• Manufacturing defect
• Damaged product received during shipping

Exchange requests must be submitted within 48 hours of delivery along with clear photos or videos of the product and packaging.

Product exchanges are subject to stock availability.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order Number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

Our support team will review your request and arrange a replacement or refund where applicable.

To initiate a return:

1. Contact our customer support team.
2. Provide your order details.
3. Wait for return authorization.
4. Carefully pack the product in its original packaging.
5. Ship the product to the address provided by our support team.

Returns sent without prior approval may not be accepted.

If the return is due to:

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Customized and made-to-order jewelry cannot be cancelled once production has begun.

Refunds may not be issued if:

• The returned product is used or damaged.
• Original packaging or certificates are missing.
• The return request is submitted after the eligible return period.
• The product has been altered, repaired, or resized.
• The damage is caused by improper handling after delivery.

Every jewelry item is thoroughly inspected before dispatch to ensure:

• Product quality
• Authenticity
• Proper finishing
• Secure packaging
• Certificate verification (where applicable)

If you have any questions regarding returns, refunds, or exchanges, please contact us: